FAQ

Frequently

Asked

Questions

Are Your Teas Organic?

Whenever possible, my teas & all the ingredients therein are organic. I take great strides to find the best organic ingredients, but sometimes, organic is not available for the tea qualities that I want and occasionally, I will find a tea and/or an ingredient that is not certified organic.

In most of these cases, the product was grown organically, but the farmer was not able to afford to certify their products as such (the certification process is costly.) Less often, I will find a tea that is simply amazing & I simply MUST get some of that tea but unfortunately it is not organic or I am not able to source an ingredient as organic, in these cases, I will note in the ingredient list what products are organic. Those that are not organic will not be defined as such in my ingredient list.

Why is a tea that I purchased previously no longer on your website?

Every one of our teas (except our D’s Teas line) are limited edition teas. Because we make a brand-new tea every week, we can’t keep every tea we make in stock – so after a tea sells out, it’s gone unless it is reblended at some point. Every month, I do feature a reblend – so if you’d like a favorite tea considered for reblending, please contact me!

I just placed my order, when will it ship? Will I receive tracking information?

We have a page regarding our shipping policies, please check that out here!

I received my order & it’s incorrect, what do I do?

Please contact me! Your satisfaction is my #1 priority! I will work with you to correct any issues you may have with your order!

What are D’s Teas?

D’s Teas is the name of my permanent collection of teas. These teas have been established as part of our permanent collection because they’re incredibly popular. 

Do You Carry Decaffeinated Teas?

At the current time, we do not carry chemically decaffeinated camellia sinensis (tea leaves). However, we do carry some caffeine-free tisanes – ie: teas crafted from naturally caffeine-free herbs (such as rooibos & honeybush & chamomile). 

I have yet to find a source for decaffeinated camellia sinensis that I am willing to utilize in my tea blends. Most (nearly all) of the decaffeinated tea leaves I have personally tried have a funky chemical taste to them that I do not enjoy & I won’t sell a tea that I do not personally enjo

Are Your Teas Vegan?

Yes.

Are Your Teas Gluten-Free?

Yes.

What is Your Return Policy?

Due to the nature of our products (food) – I am not able to accept returns. However, your satisfaction is my #1 priority: if something is not right, contact me and I’ll work with you to make it right!

Are Your Teas Nut Free?

YES! Our teas are made without nuts and/or products containing nuts. This includes peanuts (I realize peanuts aren’t actually nuts, but our teas are made without peanuts and/or products containing peanuts.) Our one exception to this is coconut, which is actually a tea nut. We do use coconut in our teas, so if you are sensitive to coconut products, please consider this.

Also: recently, we learned that hibiscus is often intergrown with peanuts. We have used hibiscus in some of our past blends, but now that we know that hibiscus may contain traces of peanuts – we have chosen to no longer offer blends that contain hibiscus in them. We apologize for any inconvenience this may cause.

Our teas contain no eggs, milk, peanuts, tree nuts (except coconut) or soy.

What are D’s Teas?

D’s Teas is the name of our permanent line of teas. They are teas that we try to keep in stock at all times, so if one of our D’sTeas are sold out, you can count on it being reblended as soon as possible!

Still have questions?

Can’t find the answers you’re looking for? Let’s talk.